by Ernesto Diezhandino | Jun 16, 2022 | AI
When we talk about the customer experience, the customer journey or putting the customer at the centre of all efforts, we usually think of terms like omnichannel, digitisation of processes or personalisation; this often sounds more like a business idea than a real...
by Adelina Sarmiento | Jun 23, 2021 | AI
When artificial intelligence is related to customer service there is a rapid association with chatbots, enriched with certain cognitive capacities, to understand a natural conversation with a user and to be able to advise or direct him to the most appropriate answer...
by Adelina Sarmiento | Jun 2, 2021 | AI
A study carried out by OnePoll of more than 10,000 office workers from different countries revealed that workers spend an average of three hours a day at the computer performing repetitive tasks that have little or nothing to do directly with their work and that are...
by Keepler | Feb 11, 2021 | AI
Open Loop is a global program, promoted by Facebook, that develops effective and evidence-based policies around AI and other emerging technologies. The initiative is built on the collaboration and contributions of a consortium made up of regulators, governments, tech...
